Find all our answers to recurring questions.

Your commands

We answer your questions relating to your orders.

I wish to modify or cancel modify my order

Please contact us directly at the following address:contact@bylouise.fr in order to

Please take note that once the order processed and shipped, it will no longer be possible to modify or cancel it.

We will have to return the order to us via ourBack portal.

I did not receive a confirmation email from my order

If you have not received a confirmation email, do not hesitate to check in your spam. If not, you can contact us atcontact@bylouise.frWe will verify that your order has been taken into account and we will provide you with the information relating to your order.

How to track my order ?

Once the package is shipped, you receive a confirmation email with a tracking number according to the shipping method chosen.

You can trace your order each time by logging into your account.

Returns & Refund

We answer your questions relating to returns and refund of your orders.

What is the deadline for returning my order?

Once the order has been received, you have 14 days to change your mind and return the package to us via the Return gate.

How to make a return?

Bring your order number and enter your email address on our Return gate To return your order.

What is the deadline for receiving my refund?

Refunds are automatic to process your package. If however you do not receive your refund within 10 days after sending your package, you can contact us at contact@bylouise.fr.

I wish to exchange an article

To exchange an item, we proceed by refund. You can return the article to us not corresponding via ourBack portal.

As soon as we receive it, we will refund. You can order the new product that suits you at any time. If you have any questions, do not hesitate to contact us atcontact@bylouise.fr.


We answer your questions relating to the maintenance of your clothes.

How to maintain our parts?

We indicate on each product sheet the maintenance tips adapted to each part.

Our collections

We answer your questions relating to our collections.

The signed collection By Louise

You will find new parts every month on the online store.

Sunday meetings

We restore our most beautiful pieces every Sunday.

For the rest, it is necessary to count on the client returns which are put online every Sunday at 10 a.m.

We invite you to sign up to our backing up e-mail alerts so as not to miss these bishops.