Return & Refund policy

At By Louisewe are committed to total customer satisfaction. If for any reason you are not satisfied with your purchase, we accept returns within 14 days of receipt of order.

We will refund the amount paid for the item, directly to the account you used to make the purchase. You will receive your refund within 15 days of receipt of the goods.

We deduct €5.90 from the total amount for postage in mainland France. For the Netherlands, Germany, Belgium, Italy, Spain and Portugal, we retain 7.90€, and for Switzerland and the UK, we retain 12.80€. For our "Audacieuce" customers in our loyalty programwe offer free returns and exchanges. We invite you to consult our loyalty program to learn more about the exclusive advantages we offer.

All returned items will be inspected. They must be unused, unworn, unwashed, with the original label and in their original condition. Any returned item that is incomplete, damaged, worn or dirty will not be accepted and will be returned to you.

To request a return or exchange, please use our returns portal by clicking on the following link:


If you have any questions or concerns, please do not hesitate to contact us at the following e-mail address: We promise to respond as quickly as possible.