Return & Refund policy

At the house of By Louise, we are committed to fully satisfy our customers. If for any reason you are not satisfied with your purchase, we accept returns within 14 days of receipt of the order.

We will reimburse you the amount paid for the purchase of the item, directly on the account you used during the purchase. We retain € 5 on the overall amount for shipping costs except for our clients with "audacieuce" status in our Loyalty program, for which we offer the return costs as well as the exchange costs. We therefore invite you to consult our loyalty program to find out more about the exclusive advantages that we offer.

All returned items will be the subject of an inspection. They must be not used, not worn, unwanted, with the original label and in their initial state. Any article returned which would be incomplete, damaged, worn or dirty will not be accepted and will be returned to you.

To make your return or exchange request, please use our return portal by clicking on the following link:


If you have any questions or concerns, do not hesitate to contact us at the following email address: We are committed to responding as soon as possible.